Privacy Policy
Introduction
Utopia Choice Design (“UCD,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and how we keep it safe when you interact with our website, our studio, or our team.
What information do we collect?
When you interact with us through our website, enquiry form, phone, email, or in person at our studio or atelier we may collect the following information:
• Your name
• Email address
• Phone number
• Location (city or region)
• Project brief, preferences, and references you choose to share with us
• Delivery address, once a project is confirmed
• Invoicing and payment details, where relevant to a commissioned project
We do not collect sensitive personal information unless it is directly necessary for the service you have asked us to provide.
How do we collect information?
We may collect information about you when:
• You fill out the enquiry form on our website
• You contact us by phone, email, or WhatsApp
• You visit our studio or workshop for a consultation
• You commission a piece or sign off on a project proposal
• You subscribe to updates, request a catalogue, or engage with us on social media
We only collect what you knowingly share with us. We may also receive information about you from trusted third parties such as architects, interior designers, or project consultants but only where you have given them permission to share your details with us.
How do we use your information?
Your information is used to:
• Respond to your enquiry and guide you through the design consultation
• Prepare proposals, drawings, and quotations for your project
• Coordinate measurements, site visits, delivery, and installation
• Issue invoices and maintain project records
• Share relevant updates about your commissioned piece
• Occasionally send you news about our work, only if you have opted in
How do we store and protect your information?
Your information is stored on secure systems accessible only to authorised members of our team. We take reasonable technical and organisational measures to protect your data from loss, misuse, or unauthorised access. Project files are retained for as long as is necessary to service your piece and to honour our after-care commitments.
Sharing your information
We do not sell, rent, or trade your personal information to third parties. We may share limited information with:
• Our production and logistics partners, only as needed to deliver your commissioned piece
• Payment processors, for invoicing and project transactions • Legal or regulatory authorities, where required by law
All partners we work with are held to the same standards of confidentiality as our own team.
Third-party websites
Our website may include links to external sites for example, to social media pages, material suppliers, or press features. We are not responsible for the privacy practices of websites we do not own or manage. We encourage you to read the privacy policies of any third-party site you visit.
Your rights
You have the right to:
• Request a copy of the personal information we hold about you
• Ask us to correct or update your information
• Ask us to delete your information, where we are not required by law to retain it
• Withdraw your consent to receive marketing updates at any time
To exercise any of these rights, please write to us at the email address below.